Your portal

How to get in, and what is waiting for you.

Four steps, about a minute. If any of it does not match what you are seeing, email hello@optimisticweb.co and a person will walk you through it.

01

Set your password

Your welcome email has a button that says "Set your password". It opens a one-time link where you pick your own password. The link is unique to you, so please do not forward that email to anyone.

TipIf the link has expired, go to the login page and choose "Lost your password". You will get a fresh one in a minute.
The set-password screen: a New password field, a strength meter, and a Save Password button.
02

Sign in

Go to https://optimistic.digital/login and sign in. Your username is the email address you paid with. Bookmark this page, it is the front door to everything.

TipTick "Remember me" on a device that only you use, and you will stay signed in.
The Optimistic client login page with email and password fields and a Sign in button.
03

You land on your dashboard

This is home. Your plan, your projects, your invoices, and your support requests are all here. Nothing to configure.

TipThe left sidebar is your menu. On a phone, tap the menu button in the top corner.
The client portal dashboard showing the sidebar menu, project cards, and recent activity.
04

Ask us for something

Open Support and raise a request. Tell us what you need, how urgent it is, and which page it affects. It lands with a real person, and you can follow its status right here rather than digging through email.

TipAnything that is on fire, mark it "Site down". That jumps the queue.
The Support screen with a form for a new request: type, urgency, page affected, and details.
Still stuck?

You will never have to fight a help desk to reach a human.

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